our views and practices regarding your personal data and how we will treat it. By visiting our website www.dubz.com and our mobile app you are accepting and consenting to the practices described in this
We do not share your data with third parties for them to market their products/services to you. If you have any questions about how we Protect Your Privacy, please contact us at firstname.lastname@example.org.
We may collect and process the following data about you:
Information you give us. You may give us information about you by filling in forms on our site www.dubz.com (our Platform) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our Platform, subscribe to our service, search for a product, place an order on our Platform, participate in discussion boards or other social media functions on our Platform, enter a competition, promotion or survey and when you report a problem with our Platform. The information you give us may include:
Information we collect about you. With regard to each of your visits to our Platform we may automatically collect the following information:
Information we receive from other sources. We may receive information about you if you use any of the other websites and apps we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
|Reason why we use the data||What data||Legal ground for using the data|
|Register you as a DUBZ customer||Identity, Contact, Flight data, baggage data||Conclusion or performance of a contract with you|
|Enable you to access your DUBZ booking||Identity, Contact, Flight data, baggage data||Conclusion or performance of a contract with you|
|To process payments which you make through our website||Identity, Contact, Financial||Conclusion or performance of a contract with you|
|Answer your enquiries which may involve contacting you e-mail or phone||Identity, Contact||Conclusion or performance of a contract with you necessary for our legitimate interest to ensure our customers are informed and satisfied with our services|
|Contact you about third party products and services which we believe may be relevant to you or pass your details on to third parties to contact you directly about the same (in each case, only where you have indicated you would like to hear about these)||Identity, Contact||Your consent|
|Improve and personalise your experience of DUBZ website by delivering more relevant content and advertising whilst you browse||Identity, Contact, Usage, Technical||
|Give you the opportunity to provide us with feedback through reviews and surveys||Identity, Contact, Usage, Technical||Legitimate interest to develop our business, promote new products and services, obtain feedback from customers to improve our services|
|Contact you because you have a friend who is a customer of DUBZ, and who provided your identity and contact data for us to contact you)||Identity, Contact (You will get an informational email with a link. If you use it to make a booking on our website, both you and your friend will get a reward)||Legitimate interest of direct marketing (at any time, you can object against processing and we will immediately cease to process your Personal Data for this purpose)|
We use information held about you in the following ways:
Information you give to us. We will use this information:
Information we collect about you. We will use this information:
Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
We share your personal data with third parties to help us deliver our products and services to you in the most effective way possible. These include third parties who assist us with:
If we share personal data with third parties, we will ensure that access is limited on a strictly need to know basis and is subject to suitable obligations relating to confidentiality and security.
In addition to the above, we may also be required to share your personal data with third parties if required by law or regulation. In such circumstances, we will make sure that the disclosure is only to the extent required by law or regulation.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Platform; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You have the right to:
You can also exercise the right at any time by contacting us at email@example.com. Please note, that in order to ensure the safety of your Personal Data, we will only comply with the requests that are sent from the email address used during the booking or ordering of a service.
Minors under the age of 18 are prohibited to register as a user of our website and are not allowed to transact or use the website.
www.dubz.com is a site operated by DELIVERING YOUR BAGS PASSENGER LUGGAGE DELIVERY LLC (we or us ). We are a limited liability company registered in Dubai, United Arab Emirates under registration
United Arab of Emirates is our country of domicile.
Please check this page from time to time to take notice of any changes we made, as they are binding on you.
We may update our Platform from time to time, and may change the content at any time. However, please note that any of the content on our Platform may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our Platform, or any content on it, will be free from errors or omissions.
Our Platform is made available free of charge.
We do not guarantee that our Platform, or any content on it, will always be available or be uninterrupted. Access to our Platform is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Platform without notice. We will not be liable to you if for any reason our Platform is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our Platform.
Our Platform is directed to people residing in the United Arab Emirates. We do not represent that content available on or through our Platform is appropriate or available in other locations. We may limit the availability of our Platform or any service or product described on our Platform to any person or geographic area at any time. If you choose to access our Platform from outside United Arab Emirates, you do so at your own risk.
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at firstname.lastname@example.org.
If you purchase goods from our Platform, our Terms and conditions of supply will apply to the sales.
If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
The cardholder must retain a copy of transaction records and Merchant policies and rules.
We accept payments online using Visa and MasterCard credit/debit card in United Arab Emirates dirhams.
Our website (www.dubz.com) will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE.
Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.
Refunds will be done only through the Original Mode of Payment.
We are the owner or the licensee of all intellectual property rights in our Platform, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our Platform for your personal use and you may draw the attention of others within your organisation or household to content posted on our Platform.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our Platform must always be acknowledged.
You must not use any part of the content on our Platform for commercial purposes without obtaining a licence to do so from us or our licensors.
The content on our Platform is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Platform.
Although we make reasonable efforts to update the information on our Platform, we make no representations, warranties or guarantees, whether express or implied, that the content on our Platform is accurate, complete or up-to-date.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Platform or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
Please note that in particular, we will not be liable for:
If you are a consumer user, please note that we only provide our Platform for domestic and private use. You agree not to use our Platform for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Platform or to your downloading of any content on it, or on any web Platform linked to it.
We assume no responsibility for the content of web Platforms linked on our Platform. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which will be set out in our Terms and conditions of supply.
Whenever you make use of a feature that allows you to upload content to our Platform, or to make contact with other users of our Platform, you must comply with the content standards set out in our Acceptable Use Policy.
You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
Any content you upload to our Platform will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of the Platform a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in the next paragraph (Rights you licence).
We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Platform constitutes a violation of their intellectual property rights, or of their right to privacy.
We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our Platform.
We have the right to remove any posting you make on our Platform if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.
The views expressed by other users on our Platform do not represent our views or values.
You are solely responsible for securing and backing up your content.
We do not guarantee that our Platform will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our Platform. You should use your own virus protection software.
You must not misuse our Platform by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Platform, the server on which our Platform is stored or any server, computer or database connected to our Platform. You must not attack our Platform via a denial-of-service attack or a distributed denial-of service attack. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Platform will cease immediately.
You may link to our home page on our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our Platform in any website that is not owned by you.
Our Platform must not be framed on any other Platform, nor may you create a link to any part of our website other than the home page.
We reserve the right to withdraw linking permission without notice.
The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.
If you wish to make any use of content on our Platform other than that set out above, please contact email@example.com.
Where our Platform contains links to other sites and resources provided by third parties, these links are provided for your information only.
We have no control over the contents of those Platforms or resources.