Privacy Policy and Terms of Use

Privacy policy

DELIVERING YOUR BAGS PASSENGER LUGGAGE DELIVERY LLC (We) are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our website and our mobile app you are accepting and consenting to the practices described in this policy.

We do not share your data with third parties for them to market their products/services to you. If you have any questions about how we Protect Your Privacy, please contact us at


  1. What types of personal data you provide to us (or which we collect from you) when using our website or when you directly interact with us on other occasions;
  2. How and why we use this data and the reasons we are legally allowed to do so;
  3. Who we share your data with;
  4. Your rights over your data and how you can exercise those rights; and
  5. How to contact us if you have any issues or want to find out more.


We may collect and process the following data about you:

Information you give us. You may give us information about you by filling in forms on our site (our Platform) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our Platform, subscribe to our service, search for a product, place an order on our Platform, participate in discussion boards or other social media functions on our Platform, enter a competition, promotion or survey and when you report a problem with our Platform. The information you give us may include:

  • Identity data: first name, last name, country of residence, nationality;
  • Contact and preference data: e-mail address and phone number, your preferences for marketing;
  • Financial data: payment card details, billing address, purchase information;
  • Flight data: flight number, flight timing and/or departure and arrival airports;
  • Baggage data: description of your luggage, baggage contents and personal effects, value of baggage contents, and/or hotel or other address information and other applicable information which we may reasonably require and request in order to evaluate and process your request for our services.
  • All credit/debit cards' details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

Information we collect about you. With regard to each of your visits to our Platform we may automatically collect the following information:

  • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
  • Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Platform (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Information we receive from other sources. We may receive information about you if you use any of the other websites and apps we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Reason why we use the data What data Legal ground for using the data
Register you as a DUBZ customer Identity, Contact, Flight data, baggage data Conclusion or performance of a contract with you
Enable you to access your DUBZ booking Identity, Contact, Flight data, baggage data Conclusion or performance of a contract with you
To process payments which you make through our website Identity, Contact, Financial Conclusion or performance of a contract with you
Notify you of changes to our Privacy Policy, our Terms and Conditions or other changes to our services or products Identity, Contact Conclusion or performance of a contract with you necessary to comply with a legal obligation
Answer your enquiries which may involve contacting you e-mail or phone Identity, Contact Conclusion or performance of a contract with you necessary for our legitimate interest to ensure our customers are informed and satisfied with our services
Contact you about third party products and services which we believe may be relevant to you or pass your details on to third parties to contact you directly about the same (in each case, only where you have indicated you would like to hear about these) Identity, Contact Your consent
Improve and personalise your experience of DUBZ website by delivering more relevant content and advertising whilst you browse Identity, Contact, Usage, Technical
  • solve your problem as part of our customer support
  • train our customer support staff
  • develop our business
  • improve our website and overall user experience
Give you the opportunity to provide us with feedback through reviews and surveys Identity, Contact, Usage, Technical Legitimate interest to develop our business, promote new products and services, obtain feedback from customers to improve our services
Contact you because you have a friend who is a customer of DUBZ, and who provided your identity and contact data for us to contact you) Identity, Contact (You will get an informational email with a link. If you use it to make a booking on our website, both you and your friend will get a reward) Legitimate interest of direct marketing (at any time, you can object against processing and we will immediately cease to process your Personal Data for this purpose)


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.


We use information held about you in the following ways:

Information you give to us. We will use this information:

  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
  • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
  • to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you (only where you have indicated you would like to hear about these);
  • to ensure that content from our Platform is presented in the most effective manner for you and for your computer.

Information we collect about you. We will use this information:

  • to administer our Platform and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our Platform to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our Platform safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and
  • to make suggestions and recommendations to you and other users of our Platform about goods or services that may interest you or them (only where you have indicated you would like to hear about these).

Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Information third parties may collect about you. Some of the links you see on our website or advertisements you see on our website are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy. You should exercise caution and examine the privacy policies and terms of use applicable to the web sites in question.


We share your personal data with third parties to help us deliver our products and services to you in the most effective way possible. These include third parties who assist us with:

  • Delivering relevant DUBZ email and text marketing (to the extent you have not unsubscribed)
  • Our customer reviews and surveys
  • Personalising the content on our website to ensure a tailored user experience
  • Delivering relevant targeted and re-targeted advertising to keep you up to date with our services
  • Detecting fraud or criminal activity

If we share personal data with third parties, we will ensure that access is limited on a strictly need to know basis and is subject to suitable obligations relating to confidentiality and security.

In addition to the above, we may also be required to share your personal data with third parties if required by law or regulation. In such circumstances, we will make sure that the disclosure is only to the extent required by law or regulation.


We adopt industry standard security processes to ensure your data is kept safe and secure and to prevent unauthorised access or use or loss of your data. The data that we collect from you may be transferred to, and stored at, a destination outside the United Arab Emirates (UAE). It may also be processed by staff operating outside the UAE who work for us or for one of our suppliers. Such staff maybe engaged in, among other things: the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Platform; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


You have the right to:

  • Access a copy of your personal data;
  • Order us to delete your data;
  • Correct the data that we are processing if you think that there are mistakes;
  • Restrict the data processing;
  • Object to processing;
  • Where you have provided your consent to certain of our processing activities, in certain circumstances, you may withdraw your consent at any time.

You can also exercise the right at any time by contacting us at Please note, that in order to ensure the safety of your Personal Data, we will only comply with the requests that are sent from the email address used during the booking or ordering of a service.


The Terms of Use and Acceptable Use Policies together with this Privacy Policy may be changed or updated occasionally to meet applicable requirements and standards. Such modifications will become effective on the day they are posted, and we encourage you to frequently review this Privacy Policy for any modifications.


Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed

Terms of Use



This Terms of Use Policy (together with the documents referred to in it) tells you the terms of use on which you may make use of our website (our Platform), whether as a guest or a registered user. Use of our Platform includes accessing, browsing, or registering to use our Platform.

Please read these Terms of Use carefully before you start to use our Platform, as these will apply to your use of our Platform, as well as the use of our Platform by any minor of whom you are a parent or guardian of, or who you allow use of our Platform (references herein to you will include any and all such party(ies) or person(s)). We recommend that you print a copy of this for future reference.

By using our Platform, you confirm that you accept these Terms of Use and that you agree to comply with them.

If you do not agree to these Terms of Use, you must not use our Platform.

Minors under the age of 18 are prohibited to register as a user of our website and are not allowed to transact or use the website.


These Terms of Use refer to the following additional terms, which also apply to your use of our Platform:

  1. our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our Platform, you consent to such processing and you warrant that all data provided by you is accurate.
  2. our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our Platform. When using our Platform, you must comply with this Acceptable Use Policy.
  3. our Cookie Policy, which sets out information about the cookies on our Platform.
  4. our Cookie Notice, which sets out information about the cookies on our Platform.

INFORMATION ABOUT US is a site operated by DELIVERING YOUR BAGS PASSENGER LUGGAGE DELIVERY LLC (we or us ). We are a limited liability company registered in Dubai, United Arab Emirates under registration number 763588.

United Arab of Emirates is our country of domicile.


We may revise these Terms of Use at any time by amending this page.

Please check this page from time to time to take notice of any changes we made, as they are binding on you.


We may update our Platform from time to time, and may change the content at any time. However, please note that any of the content on our Platform may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our Platform, or any content on it, will be free from errors or omissions.


Our Platform is made available free of charge.

We do not guarantee that our Platform, or any content on it, will always be available or be uninterrupted. Access to our Platform is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Platform without notice. We will not be liable to you if for any reason our Platform is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our Platform.

You are also responsible for ensuring that all persons, including minors, who access our Platform through your internet connection are aware of these Terms of Use and other applicable terms and conditions, and that they comply with them.

Our Platform is directed to people residing in the United Arab Emirates. We do not represent that content available on or through our Platform is appropriate or available in other locations. We may limit the availability of our Platform or any service or product described on our Platform to any person or geographic area at any time. If you choose to access our Platform from outside United Arab Emirates, you do so at your own risk.


If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at


If you purchase goods from our Platform, our Terms and conditions of supply will apply to the sales.

If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

The cardholder must retain a copy of transaction records and Merchant policies and rules.

We accept payments online using Visa and MasterCard credit/debit card in United Arab Emirates dirhams.


Our website ( will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE.

Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.


Refunds will be done only through the Original Mode of Payment.


We are the owner or the licensee of all intellectual property rights in our Platform, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our Platform for your personal use and you may draw the attention of others within your organisation or household to content posted on our Platform.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our Platform must always be acknowledged.

You must not use any part of the content on our Platform for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our Platform in breach of these Terms of Use, your right to use our Platform will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


The content on our Platform is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Platform.

Although we make reasonable efforts to update the information on our Platform, we make no representations, warranties or guarantees, whether express or implied, that the content on our Platform is accurate, complete or up-to-date.


Nothing in these Terms of Use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Platform or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  1. use of, or inability to use, our Platform; or
  2. use of or reliance on any content displayed on our Platform.

Please note that in particular, we will not be liable for:

  1. loss of profits, sales, business, or revenue;
  2. business interruption;
  3. loss of anticipated savings;
  4. loss of business opportunity, goodwill or reputation; or
  5. any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our Platform for domestic and private use. You agree not to use our Platform for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Platform or to your downloading of any content on it, or on any web Platform linked to it.

We assume no responsibility for the content of web Platforms linked on our Platform. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which will be set out in our Terms and conditions of supply.


Whenever you make use of a feature that allows you to upload content to our Platform, or to make contact with other users of our Platform, you must comply with the content standards set out in our Acceptable Use Policy.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our Platform will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of the Platform a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in the next paragraph (Rights you licence).

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Platform constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our Platform.

We have the right to remove any posting you make on our Platform if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

The views expressed by other users on our Platform do not represent our views or values.

You are solely responsible for securing and backing up your content.


We do not guarantee that our Platform will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our Platform. You should use your own virus protection software.

You must not misuse our Platform by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Platform, the server on which our Platform is stored or any server, computer or database connected to our Platform. You must not attack our Platform via a denial-of-service attack or a distributed denial-of service attack. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Platform will cease immediately.


You may link to our home page on our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our Platform in any website that is not owned by you.

Our Platform must not be framed on any other Platform, nor may you create a link to any part of our website other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

If you wish to make any use of content on our Platform other than that set out above, please contact


Where our Platform contains links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those Platforms or resources.


Please note that these Terms of Use, as well as all policies referred to herein, their subject matter and its formation (and any non-contractual disputes or claims arising out of or in connection with this website, these Terms of Use and any policies referred to herein), shall be governed and construed in accordance with UAE law. You and we both agree to that the courts of the Dubai International Financial Centre will have exclusive jurisdiction over any disagreement, dispute or claim.


To contact us, please email or call us on+971 52 3829 090.

Thank you for visiting our Platform.