FAQ

About dubz
  • 1. When and How can I complete a booking with Dubz?
    You can book Dubz services any day before your flight. Same day bookings are possible as long as the booking is made two hours before Pick-up. To complete a booking with Dubz book with the concierge in your hotel or by visiting our website at www.dubz.com. you can easily track, amend, or cancel your booking. Please refer to our Terms and Conditions to learn more about the amendment and cancellation processes.
  • 2. How can Dubz be contacted?
    You can contact us via message or telephone at +971 52 3829 090 or email us at info@dubz.com for any queries. We are also available on Facebook and Instagram, just look for dubz_uae, and twitter @dubz_uae.  We will get back to you as soon as we can, at most within one working day.
  • 3. Do you deliver from or to residential addresses?
    Yes. We do serve residential addresses.
  • 4. When can I complete the booking and at what times does Dubz operate?
    You can make a booking at any time via one of our several booking platforms: either by calling or sending a whatsapp message to +971 52 3829 090, by email at booking@dubz.com, or by visiting our website www.dubz.com

    Dubz services are available 24/7.
  • 5. Do I have to pay additional fees if my travel plans change?
    You may amend your booking at any time free of charge provided the change is made more than one hour prior to the Pick-up time or more than three hours prior to the Delivery time. Amendments outside these time frames will be subject to cancellations and relevant fees may apply.
  • 6. Do I pay by cash or card
    Payment is made at the time of booking. Dubz offers both options for payment, either by cash or credit card. If you book our services through your hotel, you pay to the hotel by cash or through your bill (only available with some hotels). If you book via phone, or website, then you can pay by credit or debit card.
  • 7. What happens if my flight schedule changed?
    We commit to deliver your luggage at the time of your convenience. If there’s a change to your flight schedule, you can update your booking by WhatsApp or email and we will be notified accordingly. If this update is done more than three hours prior to the Delivery Period then there will be no cost for the change. Please visit the Terms and Conditions section for more details.
  • 9. Is my personal information secure?
    The privacy and security of your information is important to us. Please see our ‘Privacy Policy’ for more information.
  • 10. What is the cost of booking Dubz service?
    Dubz pricing is per number of bags. The first bag will be AED 99, and every additional bag will be AED 40 (any size, any weight). These prices apply outside special promotion periods. Please check the booking page for more information on the prices. Up to 20 pieces of luggage can be done in one booking.
About your luggage
  • 1. Does Dubz transport luggage from my plane to my destination?
    Unfortunately, this is not yet possible since existing regulations require passengers to collect their own personal luggage from baggage claim. Dubz can collect your luggage from you at our designated airport location after exiting customs.
  • 2. Is there a maximum number of bags possible in a booking?
    You can book up to 20 bags in one booking. Prices start from AED 99 for the first piece of luggage and then an added charge of AED 40 for each additional piece of luggage in the booking. These prices apply outside special promotion periods. Please check the booking page for more information on the prices.
  • 3. Can I give Dubz my luggage to store for one or more nights?
    Yes. Storage for one night is included in the booking fees. However, additional storage fees are charged for luggage stored longer than one night.
  • 4. Are there any restrictions on luggage weight or type?
    No.  There are no size, weight, or type restrictions on any item of luggage. You can contact Dubz to transport your luggage of any size and type, whether it’s sports equipment, TV or a musical instrument.
  • 5. What happens if my luggage gets damaged or lost?
    We assure you of our commitment to taking the best care of your luggage during transportation and storage. Upon picking-up your luggage, our driver will use Dubz locks to seal and secure your bags. Dubz does provide full insurance in case of accidental loss or damage. If your luggage is lost or damaged as a direct cause of our service, a reimbursement of up to AED 36,800 applies. You can find more information about our insurance policy in the Terms and Conditions section of our website.
  • 6. What happens if you don’t deliver my luggage at the airport as per the booking time?
    If for any reason we are unable to deliver your bags to the airport, we will ship your luggage to the end location of your choice free of charge. Dubz will contact you to organize the delivery timing and location and to obtain a declaration of luggage contents.
  • 7. Is it really safe to give Dubz my luggage?
    We guarantee safety and security of your luggage at all times during transportation and storage. Our transportation vehicles are locked and secure. Our storage facilities are also locked and monitored via CCTV cameras. Our staff are continuously trained to treat your luggage with the utmost care at all times.
  • 8. How can I track my luggage?
    You will be notified about the whereabouts of your bags every step of the way. When you first place a booking, you will receive an email confirmation of your booking. You will receive SMS notifications informing you of your luggage’s location every stop of the way.  For your peace of mind, you can always track on your mobile device to see where your luggage is through the URL provided in the SMS.
  • 9. Where do I collect my luggage?
    If you requested to collect your bags at the airport please meet us at our airport meeting points, and provide a form of accepted identification to collect your bags (Passport or Emirates ID):
    Terminal 1: Departures Entrance Gate 3
    Terminal 2: Departures Entrance Gate 2
    Terminal 3 Economy Class: Departures Entrance Gate 2
    Terminal 3 Business Class: Departures First Entrance Gate

    If you requested to collect your bags at a residential address, please ensure you are home at the designated collection time so that you can collect your bags from our driver.

    If you requested to collect your bags at your hotel, simply ask your concierge to deliver your bags to your room.