- 1. Does Dubz transport luggage from my plane to my destination?
Unfortunately, this is not yet possible since existing regulations require passengers to collect their own personal luggage from baggage claim. Dubz can collect your luggage from you at our designated airport location after exiting customs.
- 2. Is there a maximum number of bags possible in a booking?
You can book up to 20 bags in one booking. Prices start from AED 99 for the first piece of luggage and then an added charge of AED 40 for each additional piece of luggage in the booking. These prices apply outside special promotion periods. Please
check the booking page for more information on the prices.
- 3. Can I give Dubz my luggage to store for one or more nights?
Yes. Storage for one night is included in the booking fees. However, additional storage fees are charged for luggage stored longer than one night.
- 4. Are there any restrictions on luggage weight or type?
No. There are no size, weight, or type restrictions on any item of luggage. You can contact Dubz to transport your luggage of any size and type, whether it’s sports equipment, TV or a musical instrument.
- 5. What happens if my luggage gets damaged or lost?
We assure you of our commitment to taking the best care of your luggage during transportation and storage. Upon picking-up your luggage, our driver will use Dubz locks to seal and secure your bags. Dubz does provide full insurance
in case of accidental loss or damage. If your luggage is lost or damaged as a direct cause of our service, a reimbursement of up to AED 36,800 applies. You can find more information about our insurance policy in the Terms and Conditions section
of our website.
- 6. What happens if you don’t deliver my luggage at the airport as per the booking time?
If for any reason we are unable to deliver your bags to the airport, we will ship your luggage to the end location of your choice free of charge. Dubz will contact you to organize the delivery timing and location and to obtain a declaration
of luggage contents.
- 7. Is it really safe to give Dubz my luggage?
We guarantee safety and security of your luggage at all times during transportation and storage. Our transportation vehicles are locked and secure. Our storage facilities are also locked and monitored via CCTV cameras. Our staff are continuously
trained to treat your luggage with the utmost care at all times.
- 8. How can I track my luggage?
You will be notified about the whereabouts of your bags every step of the way. When you first place a booking, you will receive an email confirmation of your booking. You will receive SMS notifications informing you of your luggage’s location
every stop of the way. For your peace of mind, you can always track on your mobile device to see where your luggage is through the URL provided in the SMS.
- 9. Where do I collect my luggage?
If you requested to collect your bags at the airport please meet us at our airport meeting points, and provide a form of accepted identification to collect your bags (Passport or Emirates ID):
Terminal 1: Departures Entrance Gate 3
Terminal 2: Departures Entrance Gate 2
Terminal 3 Economy Class: Departures Entrance Gate 2
Terminal 3 Business Class: Departures First Entrance Gate
If you requested to collect your bags at a residential address, please ensure you are home at the designated collection time so that you can collect your bags from our driver.
If you requested to collect your bags at your hotel, simply ask your concierge to deliver your bags to your room.